TERMS AND CONDITIONS, EQUALITY POLICY
and SAFEGUARDING POLICY
1. Booking Conditions: No booking will be final until the booking has been confirmed by Thessalia
School of Sailing and a payment made in full or a 50% deposit. Provisional bookings will be held for a
maximum of 3 days.
2. Payment of Fees: All payments are due within six weeks of the commencement date of the course.
If the booking is made more than six weeks prior to the commencement date, a deposit of 50% of the
total fees will be due and the balance of the fee will be due 6 weeks prior to the commencement of
the course. In the event of the final payment arriving late, Thessalia School of Sailing reserves the
right to accept a booking from the stand-by list. In this case, all funds except the initial deposit will be
3. Deposit: If a booking is made 6 weeks or more before the start date, a place on the course can be
secured with a 50% deposit. If the booking is made within 6 weeks to the start date, then the full
course fee is required
4. Cancellation and non-arrival: In the event of a cancellation 6 weeks prior to the start date, all monies
paid shall be refunded. No amounts will be refunded in the event of cancellation less than 6 weeks
prior to the course start date, or in the event of a non-arrival. Courses
5. Sea sickness: Clients with special medical problems should check that their GP considers them safe to
sail, advise Thessalia School of Sailing of any such condition when booking, and both Principal and
skipper when reporting for the course. Necessary personal medications should be brought with you.
6. Skipper/Principal’s decisions: The skipper’s decision is final on all courses from the moment they step
on board. All clients will accept all decisions made by the skipper, both night and day for the duration
of the course, both on board the school boat and ashore.
7. Insurance: Thessalia School of Sailing accepts no responsibility for any injury, accident, damage or loss
to any client’s property or person.
8. Personal insurance: The School is insured for instruction. However, clients' needs vary. The School
strongly advises clients to obtain their own insurance against sickness, illness, travel and course fees,
accident on board, or any other cover the client considers prudent for their personal well-being or
9. What is included in the fee: Fees include use of the Thessalia School of Sailing boat and instruction.
On practical courses, the fees include accommodation on board the yacht, with towels and bed linen
provided. They also include meals as advertised. All meals provided with courses are prepared on
board. Course fees also include the use of safety equipment, life jackets and harnesses. Thessalia
School of Sailing does not provide wet weather gear. It is the client’s responsibility to bring
appropriate clothing for the time of year.
10. Breakages and damage: All damage, howsoever caused, must be immediately notified to the skipper
for safety reasons. Clients shall be liable for any loss or damage to school equipment, up to and
including the first £100 per item.
11. Unavailability of the boat: In the very unlikely event that a boat is unavailable due to severe damage
(e.g. dismasting) Thessalia School of Sailing reserves the right to rearrange the dates, or cancel. In the
event of cancellation each participant will be offered a refund or a credit to the amount paid toward
that course. The school does not bear any liability for any further costs incurred. e.g. flights, hotels or any other travel costs.
12. Issuing of certificates: The School's standards of instruction are high and certificates will only be
issued at the end of a course if, in the opinion of the school's Principal and instructors, the client has
reached the standard necessary. The school Principal's and instructors' decision shall be final and
accepted by all clients.
13. Customer feedback: If you should have a problem or complaint, it is important and in your own
interest to tell us, so that steps can be taken to resolve it immediately. Customer feedback is
important to us and for that reason, all clients will receive a customer feedback form at the end of
14. Adverse weather conditions: Every effort will be made to give clients maximum sea time. However, if
in the skipper's opinion, weather conditions, safety or any other consideration renders it imprudent,
the skipper's decision is final
Thessalia School of Sailing is dedicated to encouraging a supportive and inclusive culture amongst the whole workforce. It is within our best interest to promote diversity and eliminate discrimination
in the workplace.
Our aim is to ensure that all employees and job applicants are given equal opportunity and that our organisation is representative of all sections of society. Each employee will be respected and valued and able to give their best as a result.
This policy reinforces our commitment to providing equality and fairness to all in our employment and not provide less favourable facilities or treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, or sex and sexual orientation. We are opposed to all forms of unlawful and unfair discrimination.
All employees, no matter whether they are part-time, full-time, or temporary, will be treated fairly and with respect. When Thessalia School of Sailing selects candidates for employment, promotion,
training, or any other benefit, it will be on the basis of their aptitude and ability.
All employees will be given help and encouragement to develop their full potential and utilise their unique talents. Therefore, the skills and resources of our organisation will be fully utilised and we will maximise the efficiency of our whole workforce.
Thessalia school of Sailing commitments
• To create an environment in which individual differences and the contributions of all team members are recognised and valued.
• To create a working environment that promotes dignity and respect for every employee.
• To not tolerate any form of intimidation, bullying, or harassment, and to discipline those that breach this policy.
• To make training, development, and progression opportunities available to all staff.
• To promote equality in the workplace, which Thessalia School of Sailing believes is good management practice and makes sound business sense.
• To encourage anyone who feels they have been subject to discrimination to raise their concerns so we can apply corrective measures.
• To encourage employees to treat everyone with dignity and respect.
• To regularly review all our employment practices and procedures so that fairness is maintained at all times.
Thessalia school of Sailing will inform all employees that an equality and diversity policy is in
operation and that they are obligated to comply with its requirements and promote fairness in the workplace.
The policy will also be drawn to the attention of funding agencies, stakeholders, customers, learners, and job applicants.
Our policy will be monitored and reviewed annually to ensure that equality and diversity is continually promoted in the workplace.
Information and advice on child protection
What to do if you are concerned
If you are a young person and you are worried about the way another young person or an adult is treating you or someone else, you can talk to the Welfare Officer for your training centre. Their name and contact details are as follows:
Elizabeth Haynes Tel. 0030 6988135559 email: email@example.com
You can also contact the safeguarding team at the RYA
If you would prefer to talk to someone else, you can contact these free confidential services:
Childline, tel.0800 1111, lines open 9.00 am until midnight, or www.childline.org.uk
If you are an adult with a concern about a child, contact Elizabeth Haynes or:
Safeguarding Vulnerable Adults
Thessalia School of Sailing is committed to safeguarding adults at risk taking part in its activities from physical, sexual, psychological, financial or discriminatory abuse or neglect. We recognise that everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, pregnancy and maternity, marriage or civil partnership or social status, has a right to protection from discrimination and abuse.
Thessalia School of Sailing takes all reasonable steps to ensure that, through safe recruitment, appropriate operating procedures and training, it offers a safe environment to adults at risk participating in its activities. All participants will be treated with dignity and respect. All members and volunteers should be aware of the policy. School
The School Welfare Officer is: Elizabeth Haynes
email: firstname.lastname@example.org Tel. 0030 6988135559
Staff and Volunteers All school staff and volunteers whose role brings them into regular contact with adults at risk will be asked to provide references. The school Welfare Officer and those regularly instructing, coaching or supervising adults at risk will also be asked to apply for an Enhanced Criminal Records Disclosure.
Anyone who is concerned about the welfare of an adult, either outside the sport or within the school, should inform the School Welfare Officer immediately, in strict confidence.